We are happy you joined CareFirst BlueCross BlueShield Community Health Plan Maryland (CareFirst CHPMD). Your new plan gives you many benefits like vision, transportation and over-the-counter items, all at no cost. We look forward to helping you stay healthy.
Steps to Get Started
- Visit Your Doctor
- Schedule your yearly check-up with your Primary Care Provider (PCP).
- Ask about any screenings you might need.
- Check Your Member ID Card
- Look at your Member ID card to see your PCP, plan name and important phone numbers.
- Look at your Member ID card to see your PCP, plan name and important phone numbers.
- Answer the Call
- A Care Manager Coordinator might call you to talk about your health needs. They can help you:
- Understand your benefits
- Learn about Case Management and connect you with a Nurse Case Manager
- Discuss your health and other needs like finances, housing and food
- A Care Manager Coordinator might call you to talk about your health needs. They can help you:
- Review Benefits Online
- Find your benefits and programs and locate providers and pharmacies here online.
- If you have questions, call Member Services at 410-779-9369 or 800-730-8530 (TTY: 711), Monday–Friday, 8 a.m.–5 p.m.
Finding a Provider
To find a provider in your network, use the online search tool. You can search by specialty, location and name.
To find doctors who provide Gender Affirming Care, choose your criteria, then go to the Languages and Skills section and select Gender Affirming Care.
For the most current information, contact the provider directly or call Member Services at 410-779-9369 or 800-730-8530 (TTY: 711), Monday–Friday, 8 a.m.–5 p.m.
Options for Care
Having a PCP is the best way to get consistent, quality care. Here are other choices for care, including some options available anytime, day or night:
- Virtual Care: Virtual-first primary care, urgent care and more through CloseKnit
- 24-Hour Nurse Advice Line: Call 800-231-0211 for general questions about health issues or where to go for care
- PCP Visits: Diagnosis, treatment of illness, chronic conditions and routine check-ups
- Specialty Services: Services provided by specially trained doctors, nurses or physician assistants (you may need a referral from your PCP first)
- Emergency Room Visits: For life-threatening illness or injury
Our Whole Health Approach
CareFirst CHPMD offers extra benefits, preventive care and primary behavioral health support as part of our whole health concept. Our case management services are customized to work with your schedule.
- Post-Hospital Stay: Helps you recover after a hospital visit
- Care Coordination: Makes it easier to communicate with providers
- New Diagnosis: Helps you understand a new disease or condition
- Help with Additional Needs: Connects you with food, shelter and more
- Education: Reviews processes and medications
- Care and Treatment Options: Works with providers to improve your experience and outcome
- Finding Providers: Helps you locate doctors and specialists
Care That Goes Beyond the Doctor’s Office
Managing your care needs is important for your whole health. Your CareFirst CHPMD plan gives you access to a dedicated care team including registered nurses, social workers and care coordinators. This is part of your plan and costs you nothing.
Your plan can help you with:
- Making appointments and navigating the healthcare system
- Taking care of chronic conditions like diabetes or heart disease
- Getting back to your regular routine after a hospital visit
- Connecting you with community resources for food, transportation and other needs
We’re Here to Help
One of our Care Team members may call you to discuss your needs. If you need help now, call the number on the back of your member ID card.