Employer Products and Solutions
Finding the Right Mix
We’re here to provide you with solutions designed to meet your goals. When you choose CareFirst Administrators, you’ll be guided by an experienced team with only your interests in mind. We prioritize efficient claims processing and providing excellent customer service, because that’s what keeps things running smoothly. You’ll also benefit from our longstanding vendor relationships, getting the resources you need for your custom plan. We’ll help you identify the right funding arrangement, network structure and benefits to give you more control of your health care expenses.
Enrollment & Billing
100%
of members receive ID cards in 5 days
of members receive ID cards in 5 days
100%
of electronic enrollment is processed in 2 days
of electronic enrollment is processed in 2 days
Service
one of the
top
TPA service teams.**
top
TPA service teams.**
40
seconds
average speed of answer
seconds
average speed of answer
Claims
99.1%
claims accuracy
claims accuracy
99.6%
financial accuracy
financial accuracy
NOTE - this data is reflective of 2017 year-end metrics
**National Programs Performance Semi-Annual Scorecard Report, provided by BCBSA, 2017