Reporting Potential or Actual Noncompliance or FWA

 

Our FDRs have an obligation to report all suspected violations of any CareFirst policy or any law or regulation, whether such violations involve your employees, subcontractors, CareFirst employees or other Third Parties. You can make a report by taking any of the following actions:

If you have doubts about whether an action or situation may be improper or inappropriate, or if you believe there may be other requirements applicable to your situation, ASK. Questions or concerns can be directed to the CareFirst Ethics & Compliance Office.

Failure to promptly report a suspected violation may result in action up to, and including, termination of your relationship.

Reporting concerns to the Ethics & Compliance Hotline

You can report concerns to the Ethics & Compliance Hotline online at www.carefirst.com/speakup or by phone at 410-528-7800. You can choose to provide your name or remain anonymous.

If you choose to make an anonymous report, be prepared to provide enough information about the situation to allow for a proper investigation.

The Ethics & Compliance Hotline, managed by a third-party vendor, is available 24/7. Calls are completely anonymous, with no tracing or caller ID.