Behavioral health and addiction support

Living your best life involves good physical and mental health. A mind at ease is important at every stage in life, from adolescence through adulthood. It’s common to face some form of mental health challenge during your life. These issues can stem from a variety of reasons, many of which are beyond your control. Some of the contributing factors include:

  • Biology, such as genes, brain chemistry, physical illness or injury
  • Life experiences, such as trauma, tragedy or abuse
  • Family history

If mental health difficulties arise for you or a family member, you are not alone. CareFirst BlueCross BlueShield is here to help.

We provide assistance related to:

  • Depression
  • Drug or alcohol dependence
  • Stress
  • Work-life balance
  • Eating disorders

As a CareFirst member, you have access to specially trained service representatives, registered nurses and behavioral health clinicians ready to:

  • Help you find the right mental health provider(s) and schedule appointments
  • Explain your treatment options
  • Work with your primary care provider (PCP)
  • Connect you with a care coordinator who will work with your doctor to create a tailored action plan
  • Find support groups and resources

Our Behavioral Health Digital Resource is a confidential, online emotional support system. You’ll have access to trained volunteer listeners, a supportive community and growth paths to learn skills to help you grow stronger. All at no cost to you. Learn more at carefirst.com/bhdr.

Substance Use Disorder Support

If you are struggling with addiction, CareFirst can help you get treatment. We will connect you to trusted providers within addiction recovery centers who will:

  • Provide personalized treatment in an appropriate care setting
  • Connect you with counselors who help you overcome daily temptations and triggers
  • Educate you and your doctors on causes and symptoms of addiction along with treatment options

Save on Mental Health and Substance Abuse Office Visits

If you have an HMO or a POS plan, you get in-network coverage for mental health and substance abuse office visits only when you see a doctor affiliated with the behavioral health network. Out-of-network coverage is available with POS plans. If you have a PPO plan, make sure the mental health provider you want to see is part of our PPO network. To search online, select Behavioral/Mental Health and select your plan to get your provider network.