Customer Service Hours

CareFirst BlueCross BlueShield is pleased to assist you when you have questions regarding your coverage. To reach Member Services, please call the number on your Member ID card.

Customer Service

Core Hours: 8 a.m. – 10 p.m. (M-F) 8 a.m. – 1 p.m. (Sat.)
PPO - 410-581-3601 / 800-225-0131
POS - 410-581-0021 / 800-203-2763
EPO - 410-654-8675 / 800-445-6036

Hearing Impaired Telephone Numbers

TTY/TDD
711 (Maryland only)
1-800-735-2258 (Outside Maryland)

Member ID Cards

Select or Change your PCP

Order ID Cards

Nurse Line (FirstHelp)

Frequently Asked Questions

TTY Users

What's New for 2009/2010 Plan Year?

Health & Wellness

	My Care First
	Options Discount Program
	Blue365 - More Wellness Savings
	Health & Wellness Services

	CareFirst H1N1 Vaccine Policy
	What Does Your New Member ID Card Look Like?
	Member ID Card Information
	What is an EPO Plan?
	Customer Service Hours
	Get monthly health news by e-mail
	Vitality Member Newsletter
	News Archives

Report Fraud

Confidentiality Statement

Members' Rights & Responsibilities

Return to State of Maryland Home Page

Serving Maryland, the District of Columbia and portions of Virginia. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., and CareFirst BlueChoice, Inc. are independent licensees of the Blue Cross and Blue Shield Association. ® Registered trademark of the Blue Cross and Blue Shield Association. ®' Registered trademark of CareFirst of Maryland, Inc.

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