Contact Us
Using the numbers below, you can contact CareFirst BlueCross BlueShield's Member Services representatives. Please have your Member ID number ready.
| To Contact: |
Call: |
Hours: |
| Member Services for:
|
- 410-581-3601 (Baltimore)
- 1-800-225-0131 (Outside Baltimore)
|
- Mon – Fri: 7 a.m. to 7 p.m. (Eastern Time)
- Sat: 9 a.m. to 2 p.m. (Eastern Time)
|
| Nurse Line (FirstHelp) |
|
- 24 hours a day
- 7 days a week
|
TTY Users:
- People who are deaf or hard of hearing
- People who have a speech disability
|
- 711 (Maryland)
- 1-800-735-2258 (Outside Maryland)
|
- Mon – Fri: 7 a.m. to 7 p.m. (Eastern Time)
- Sat: 9 a.m. to 2 p.m. (Eastern Time)
|
Online Services
| If you want to: |
Go to: |
| Change Your Primary Care Physician (PCP) |
The Change or Select a Primary Care Physician page |
| Order an ID Card |
My Account. Login In area is located on the top left corner of the CareFirst.com home page. If you have registered, you can request a new card by logging in and clicking on "Request an ID Card." If you have not registered, click on the "Register Now" button. |
| Send Secure E-mail to Member Services |
My Account's Contact Us page. You must be registered with and logged into My Account to send a secure e-mail. |
