CareFirst BlueCross BlueShield (CareFirst) and its
affiliated companies have policies and procedures to
protect the confidentiality of member information. Below
are general guidelines for how we handle your information.
It is important to note that all records containing
confidential medical and insurance data are handled
and discarded in a way that is designed to protect the
privacy and security of the information.
Internet Privacy Statement
Health Information
Medical Records
Other Uses of Information
Treatment Setting
Questions
Internet Privacy Statement
CareFirst respects the need for security regarding
your personal information. When CareFirst requests that
you provide personal information, your information will
be protected using Secure Sockets Layer (SSL) technology.
SSL is an industry standard that encrypts the information
you provide, to avoid the decoding of that information
by anyone other than CareFirst BlueCross BlueShield.
Information you submit directly to us will remain on
our servers, secured by various industry approved technologies.
Unauthorized users will not have access to your personal
information.
We regularly monitor the performance of our web site.
We automatically track and collect the following information
when you visit www.carefirst.com:
- IP address and originating domain name
- type of computer and web browser
CareFirst uses cookies to help analyze site traffic
patterns. The cookie identifies your computer and contains
absolutely no personal information about you or your
health. Since we do not collect personal information
via cookies, we therefore do not keep or provide to
anyone personal information that could be obtained from
cookies.
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Health Information
Protecting member's confidential information has always
been a priority for CareFirst.You have certain additional
rights relating to your protected health information,
whether oral, written or electronic. The Notice
of Privacy Practices* explains those rights.
General information about a claim can be provided to
family members or other authorized representatives to
solve a question or complaint, but specific diagnostic
information can only be discussed with your written
permission.
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Medical Records
We do not collect or maintain copies of your medical
records. You may request access to your medical records
by contacting your provider's office. You must follow
the provider's procedures for accessing medical information.
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Other Uses of Information
Other uses of your member information including personal
and financial data collected by CareFirst are required
or permitted by law. We will continue our commitment
to keep your personal, financial and medical information
private and secure. The Notice
of Privacy Practices* explains how your information
is used and disclosed.
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Treatment Setting
Providers are required to implement privacy policies
that address the disclosure of medical information,
patient access to medical information, and the storage/protection
of medical information. CareFirst reviews provider confidentiality
processes during pre-contractual site visits for primary
care physicians.
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Questions
If you have additional questions about how CareFirst
protects your personal, financial and medical information,
please call the CareFirst Privacy Office at 410-308-8300
or 1-800-853-9236 or email privacy.office@carefirst.com.
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