Changes to CareFirst Direct
We are excited to announce updates to CareFirst Direct, our free, web-based tool that participating providers use to obtain real-time eligibility, benefits, claim status and authorization information for CareFirst members. Among the changes to CareFirst Direct are:
- A new time-saving feature to view benefit details allows you to set up to four frequently used service types as your favorites for future use.
- You have the ability to review a member’s coverage for all covered plans as well as inquire about the plan that is most appropriate.
- The patient service date search has been expanded to 24 months of eligible coverage. Restrictions apply with regard to the time period that the search can be conducted.
- The wait period to send an inquiry for pending out-of-area claims has decreased from 14 days to 7 days.
For More Information:
- Visit What's New in CareFirst Direct to see what's new and improved.
- If you have any questions about CareFirst Direct, please call our Help Desk at 1-877-526-8390.
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