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Hints for Successful Electronic Claim Submission

Becoming an Electronic Submitter | EDI Manuals | Provider ID Numbers & Payer Codes | Hints for Successful Submission | Frequently Asked Questions | Contact Information

The following provides information to assist with effective electronic claim submission to us. Our processing systems require specific adjudication rules for certain types of claims. The information below includes these adjudication rules and other helpful information for Maryland and National Capital Area (NCA) products.

Electronic Inhibitors

Listed below are types of claims that we suggest not be submitted electronically, as additional infomration may be required to expedite processing.

  • MD and NCA Institutional- Coordination of benefits claims
  • MD Institutional-
    • Psychiatric halfway house claims
    • Rehabilitation facility claims
  • NCA Professional- Coordination of benefits claims
  • MD Professional-
    • Coordination of benefits claims
    • Claims reporting modifiers 21, 22, 62, 66 & 78

Do not electronically submit claims requiring attachments

We suggest that claims requiring attachments not be submitted electronically. Please see the chart below to see what attachments are required for which area.

Professional and Institutional Claims Required Attachments Maryland NCA
Coordination of benefits Other carrier EOB statements YES YES
Subrogation Letters to determine if coordination is required YES Upon Request
Professional Claims Required Attachments Maryland NCA
Those billed with modifiers 21, 22, 62, 66 & 78 Doctor's notes, doctor's orders, sleep study reports, etc. YES Submit required notes electronically
Specialized surgery or complicated procedure Medical necessity statement, itemized bills, operative notes or other additional information YES Upon Request
Institutional Claims Required Attachments Maryland NCA
Ambulatory Surgery Center claims billed with Revenue code 270 (surgical supplies) Surgical supply invoice YES NO

Disclaimer: Accepting claims for certain services does not guarantee payment. You must verify member eligibility and benefits prior to rendering services.

Professional and Institutional Services Accepted Electronically for Maryland and NCA Indemnity, Federal Employee Program and National Accounts (NASCO*)

Professional and Institutional Services Professional Electronic Institutional Electronic
Surgery (Including oral) YES YES
   ASC (Except when billing revenue code 270) YES YES
    Litho YES YES
   ESRD (Freestanding) YES YES
Donor Surgery YES YES
Physician Assistant at Surgery YES YES
Elective Abortion YES YES
Maternity YES YES
Birthing Center YES YES
Anesthesia YES YES
Emergency Medical Care (Including accident) YES YES
Pre-Admission Testing YES YES
Professional Component YES N/A
Diagnostic Radiation, Nuc. Med. & Ultrasound YES YES
Concurrent Care YES N/A
Well Baby Care/Visit YES YES
Diagnostic Machine Test YES YES
Psychiatric Care YES YES
Second Opinion Program YES N/A
Alcohol Rehabilitation YES YES
Consultations YES YES
Drug Rehabilitation YES YES
Medical Care - inpatient and outpatient medical YES YES
Chemotherapy YES YES
Physical Therapy YES YES
Radiation Therapy YES YES
Occupational Therapy YES YES
Speech Therapy YES YES
Respiratory Therapy YES YES
Therapeutic Services YES YES
Diagnostic Path/Lab YES YES
Whole Blood N/A YES
Hospice Care N/A YES
Ambulance YES YES
Phys. Access.- Purchase (ortho/prosthetic) YES YES
Phys. Access.- Rental (ortho/prosthetic) YES YES
DME YES YES
Pharmacy (vendor processing) N/A N/A
Routine Vision Care (examination only) YES N/A
Home Health Care Service YES YES
Visiting Nurse Services YES YES
Private Duty Nursing YES YES
Skilled Nursing Facilities YES YES
Hearing Care YES YES
Medicare Submitted Secondary Claims YES YES

*NASCO - National Accounts Service and Claims Operations

Note = Notes are accepted on electronic institutional claims
N/A = type of service is not billed on the type of claim
YES = Service is allowed to be billed electronically for that type of claim
NO = Service should not be billed electronically for that type of claim

More helpful hints:

  • Check your Uniform Claims Receipt Report (UCRR) daily to make sure no claims were returned with errors.
  • Correct claims with errors and resubmit promptly to avoid filing issues.
  • Make sure you are enrolled separately to submit claims for Maryland vs. NCA products.
  • Include the patient's entire membership number, including the prefix.
  • Include your entire provider ID number.
  • Use standard data code sets (e.g., HCPCS, ICD-9, CPT®.)
  • Include date of onset for all applicable codes.
  • Include accident and/or symptom indicator for all applicable codes.
  • Include all referral information on CareFirst BlueChoice claims submitted by a specialist.
  • Include the patient relationship code on all claims.

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