Contact Information

Becoming an Electronic Submitter | EDI Manuals | Provider ID Numbers & Payer Codes | Hints for Successful Submission | Frequently Asked Questions | Contact Information

If you currently do not submit claims electronically, please contact one of our preferred vendors:

• Emdeon at 877-469-3263
• Gateway EDI at 800-969-3666
• MedAvant at 800-586-6870
• MTrans (Misys) at 800-347-3473 ext. 2827
• Payerpath at 877-623-5706, ext 0
• ProtoMed at 410-684-3325 or 1-800-648-4836
• RealMed at 410-480-7165 or 877-732-5633
• RelayHealth at 770-237-7662

If you are already enrolled with one of our preferred vendors and need assistance, please call the appropriate Help Desk:

• Emdeon at 800-845-6592
• Gateway EDI at 800-556-2231
• MedAvant at 800-792-5256 ext. 813
• MTrans (Misys) at 800-347-3473 ext. 2188
• Payerpath at 877-623-5706, ext 2
• ProtoMed at 410-684-3325 or 1-800-648-4836
• RealMed at 877-927-8000
• RelayHealth at:
  • 847-608-7000 for Professional providers
  • 800-693-6890 for Institutional providers

To check the status of a claim, log in to CareFirst Direct or call:

• BlueLine (MD products) at 410-581-3531 or 800-248-8410
• FirstLine (NCA products) at 202-479-6560 or 800-842-5975

For assistance with a specific EDI claim processed by CareFirst, call 410-998-4599 or direct an e-mail to hipaa.partner@carefirst.com. All other claim inquiries should be directed to the appropriate Provider Service department.