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InFocusVol. 5, Issue 1    Spring 2003
CLINICAL NEWS FOR OUR PARTICIPATING HEALTH CARE PRACTITIONERS
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Table of Contents

Washington Hospital Center's Teen Alliance for Prepared Parenting Helps Young Parents
National Teen Pregnancy Prevention Month
Our QI Program: Setting Goals for Improved Care and Service
Association of ADHD in Siblings
Utilization of Behavioral Health Services
New and Emerging Technologies
Recent Literature on
: Cardiovascular Disease, Diabetes, Congestive Heart Failure, Asthma and Cancer
Educate Patients about Food Allergies
Philosophy of Care

Washington Hospital Center's Teen Alliance for Prepared Parenting Helps Young Parents

The following is presented in an effort to highlight hospital "best practice" around the region.
CareFirst BlueCross BlueShield (CareFirst) wants to share with you the innovative ways in which
Maryland, Virginia and Washington, D.C. hospitals are improving quality of care while controlling the rising cost of health care. Look for additional "best practice" features in future issues of
InFocus.

Washington Hospital Center reports that the birth rate among teens in Washington, D.C. in 1997 was nearly twice the national rate-- 9.1 percent versus 5.2 percent. To focus on the special needs of young parents, Washington Hospital Center developed the Teen Alliance for Prepared Parenting (TAPP). TAPP is a comprehensive, multi-site program that provides clinical and psychosocial services to help adolescent men and women improve their and their children's futures.

TAPP's mission is to engage young people in positive relationships that support their pregnancies, parenting and overall health, while also serving as a catalyst for their personal development.

TAPP also seeks to reduce subsequent pregnancies among adolescents by 30 percent and believes that pregnancy can be prevented through the combination of medical, educational and social interventions. TAPP strives to help young parents —

  • Increase health knowledge and promote healthy behavior
  • Improve life management skills
  • Foster a sense of hope and boost expectations for the future
  • Access postpartum family planning and reproductive health services

"Being with the [teen] clinic has helped me emotionally and physically. They have introduced great programs that have helped me with housing and nutrition," said a participant in the program. TAPP also encourages young parents to continue their education and get permanent jobs.

The following services are available to participants for free.

  • Prenatal/postpartum care
  • Prenatal education
  • Parenting education
  • Family planning services
  • Individual/group/couple counseling
  • Referral services (e.g., adoption, mental health and medical insurance)
  • Training in communication, conflict resolution and other life management skills

A newsletter, TAPP into the News, is sent quarterly to participants. The newsletter highlights parents who have done well in the program, gives health tips and serves as an outlet for young parents or parents-to-be to ask questions about pregnancy, birth control and parenting.

TAPP provides services during pregnancy through at least 24 months postpartum. Currently, TAPP serves over 200 adolescent women and their partners.

TAPP services are offered at--

Washington Hospital Center’s
Adolescent Clinic

110 Irving St., NW
Washington, D.C. 20010
202-877-7101

Woodland Terrace Clinic
2707 Langston Place, SE
Washington, D.C. 20020
202-678-0113

Upper Cardozo Clinic
3020 14th St., NW
Washington, D.C. 20009
202-745-4300
Children's National Medical Center’s
Good Hope Road Clinic

2501 Good Hope Rd., SE
Washington, D.C. 20020
202-884-6900

More Washington Hospital Center Initiatives

Fighting Diabetes
Access to information about how to live with and manage diabetes is available to all at the Diabetes for Life Learning Center at the Martin Luther King, Jr. Library in Washington, D.C. It is a free community-based education and research program that offers diabetes education classes for those interested and The Diabetes Corner, a permanent corner of the library that offers diabetes-related literature and a computer for individualized diabetes research.

The research program helps determine whether the educational program and its accessibility helps people with diabetes gain a greater understanding and control of their disease. Washington, D.C. residents who participate in the research component of the project receive a free pre- and post-class glucose, A1C and cholesterol testing.

This program is jointly supported by CareFirst BlueCross BlueShield, Washington Hospital Center, the Martin Luther King, Jr. Library, NBC4, MedStar Diabetes Institute, MedStar Research Institute, the Diabetes Control Program of the District of Columbia and the D.C. Department of Health and Human Services.

For more information about Washington Hospital Center's participation in the program, call 202-877-DOCS.

Mama and Baby Bus
This mobile medical outreach facility, sponsored by Washington Hospital Center, ABC/WJLA-TV and Univision, provides free access to dental and prenatal services for children and pregnant women in center city neighborhoods in Washington, D.C.

For questions regarding the Mama and Baby Bus and schedules, call 202-332-4476.

Obesity Institute
Washington Hospital Center in Washington, D.C. and the MedStar Research Institute have opened the Obesity Institute, the only non-federally funded entity in the U.S. specifically devoted to obesity medicine. The Institute's mission is to bring together professionals with an interest in obesity for patient care, research and education.

The Obesity Institute is located at the MedStar Research Institute, 650 Pennsylvania Ave., SE in Washington, D.C. Anyone interested in learning about the program at the Obesity Institute can visit the Washington Hospital Center Web site or call 202-675-6023.

Weight Management for Children and Adolescents
Children and adolescents are treated for obesity in a family-oriented setting at the MedStar Weight Management Center. The center is staffed by physicians from the Washington Hospital Center, Georgetown University Hospital and MedStar Research Institute.

In addition to obesity treatment, medical and psychological counseling is available for eating disorders. For more information about the MedStar Weight Management Program, call 202-675-6023.

CareFirst does not interfere in the professional relationship between CareFirst’s independently contracted physicians and CareFirst’s members. Physicians are free to discuss health care issues and health treatment options with the members. The ultimate decision concerning whether or not the member should undertake any given course of treatment rests with the member and the member’s physician. The obligation of CareFirst is limited to providing covered services according to the terms of the member’s health benefit certificate.

National Teen Pregnancy Prevention Month

Baltimore-based Campaign For Our Children (CFOC) seeks to reduce teen pregnancy and acknowledges May as National Teen Pregnancy Month.

Teen pregnancy deserves further attention despite recent, steady declines of national teen birth rates. Four out of 10 girls in the U.S. become pregnant at least once by the age of 20.Twenty teens give birth every day in Maryland.

CFOC incorporates print, transit, television and radio advertising with in-school lesson plans, audiovisual materials and activities to support community-based programs. CFOC’s research-based messages and campaigns help raise public awareness about adolescent preventative health issues that deal with sexual activity among teens.

Share CFOC’s prevention messages and abstinence educational campaigns with teens and their parents to encourage healthy, responsible sexual decisions.

Teen mothers’ children have a greater chance than those of older mothers of becoming teenage parents and are more likely to face poor health, failure in school, abuse, neglect and involvement with the criminal justice system. Young mothers are often trapped in a cycle of poverty because they are unable to complete their education and attain financial independence. Young fathers are frequently unwilling or unable to support their families.

When CFOC began its work in 1987, Maryland’s teen birth rate was the fourth highest in the nation. According to the Centers for Disease Control, Maryland now ranks 33rd, and the state’s teen pregnancy rate among girls 15 to 19 decreased almost 20 percent from 1995 to 1997, which is the greatest decline in the nation.

CFOC information is available online, or by calling 410-576-9015.

Our QI Program: Setting Goals for Improved Care and Service

CareFirst is committed to providing the highest quality of care and service to its members. The Plan’s Quality Improvement (QI) Program strives to improve clinical care and administrative services in all areas of the delivery system.

Our QI Committees work closely with community physicians to develop and implement the QI Program in a coordinated effort to promote preventive health care, manage chronic illnesses and continuously improve the care and services our members receive.

Annually, CareFirst implements a QI work plan that outlines specific clinical and service-related improvement activities using the National Committee for Quality Assurance (NCQA) Standards for Performance as a framework. Data are collected and analyzed for each activity throughout the year. Work groups then study barriers to improvement and develop targeted interventions to help us achieve established goals. For example, in order to improve childhood immunization rates, a series of age-specific letters was developed to educate parents and remind them about the immunizations due for their child.

Categories of measures included in CareFirst’s quality improvement plan are—

  • Use of preventive services
  • Compliance with clinical practice guidelines
  • Continuity and coordination of care in medical and behavioral health care
  • Effectiveness of disease management programs
  • Patient safety
  • Availability of practitioners and access to care
  • Potential overutilization or underutilization
  • Member and provider satisfaction

If you would like more information about the QI Program and how CareFirst is meeting its established QI Program goals, please call 410-528-7997 or 800-323-4472.

Association of ADHD in Siblings

Attention Deficit/Hyper-activity Disorder (ADHD) is a common mental health condition that many American families face; one out of every 20 children is affected by it. Magellan Behavioral Health (Magellan) offers a preventive health program to CareFirst BlueChoice, Inc. members that helps educate parents about the increased risk of ADHD in children with siblings that are diagnosed with the condition. The association of ADHD in siblings of children with the condition is estimated to be 25 percent.

Magellan sends families who have a child with ADHD a survey to determine whether any siblings show symptoms of ADHD. Parents are asked to complete and return a survey for each sibling between 5 and 17 years old that is not diagnosed with ADHD. If a survey indicates symptoms of ADHD in an undiagnosed sibling, a Magellan care manager will contact the parent and refer the child to a Magellan behavioral health practitioner. If the parent prefers to follow up with the primary care physician (PCP), Magellan will send the completed survey to that provider. If a behavioral health practitioner sees a child, Magellan encourages communication with that child’s PCP.

From April 2002 to December 2002, one percent of the surveys sent to families were returned to Magellan. Twenty-three percent of the returned surveys showed children with symptoms of ADHD. Twenty-five percent of those families accepted a referral to a behavioral health specialist.

A child should be evaluated to rule out other causes of his/her problems before being diagnosed with ADHD. Input from family and the school system is often part of this evaluation. Treatment options for an ADHD diagnosis include medications, behavioral therapy and school/educational intervention.

Early detection, diagnosis and treatment of children with ADHD can have a positive impact in a child’s life. As a CareFirst BlueChoice provider, you can help make this preventive health program successful by encouraging parents of children with ADHD to complete surveys and get treatment. If you have questions or helpful information, please email the Magellan ADHD Preventive Health Workgroup or call 410-423-6702.

CareFirst Medical Policy

CareFirst’s Medical Policy Reference Manual is available online (click on Medical Policy) and contains approved medical policies and operating procedures for all CareFirst products.

Medical policies, which are based on the research available at the time of policy development, state whether a medical technology, procedure, drug or device is--

  • experimental/investigational
  • cosmetic
  • medically necessary

Utilization of Behavioral Health Services

CareFirst is committed to providing ongoing behavioral health benefits to its members. Magellan Behavioral Health (Magellan) manages behavioral health benefits for CareFirst members. Magellan has a Utilization Management Program that offers care management focused on providing appropriate attention to an individual member’s clinical needs, cultural characteristics, safety and preferences within a timeframe that the clinical urgency of the member’s situation indicates.

Magellan makes utilization management decisions based on appropriateness of care and service. Individuals that need behavioral health services have access to the full continuum of care. Clinically necessary treatment occurs in the least restrictive environment that is available, safe and clinically appropriate.

Magellan does not reward, financially or otherwise, employed or contracted personnel:

  • For issuing denials of coverage or service when conducting utilization review.
  • For making decisions that result in under-utilization of services.

New and Emerging Technologies

Beginning with this issue, InFocus will include descriptions of new and emerging technologies reviewed by CareFirst.

CareFirst’s Technology Assessment Committee, which includes CareFirst physicians, CareFirst nurses and consulting physicians outside of CareFirst, reviews new and developing technologies. The committee relies on current medical literature, local expert consultants and physicians to determine whether those technologies meet our criteria for coverage. The review criteria can be found on our Web site by clicking on Medical Policy. The Technology Assessment Committee recently made the following determinations.

New Technology Description CareFirst Determination
Full-field digital mammography An X-ray technology that uses digital equipment, as opposed to conventional film technique, to produce a display image.

Based on the evidence, the images produced by the digital equipment are substantially equivalent to those produced by conventional X-ray imaging. The advantages of digital imaging are ease of storage, portability, electronic transmission capability and the ability of radiologists to use electronic enhancements to clarify or highlight images.

CareFirst considers digital mammography a covered benefit with the same extent of coverage for conventional mammography.

Low-level laser treatment for carpal tunnel syndrome This treatment involves the use of the “cold laser,” a near-infrared light-emitting device that is said to penetrate the skin to the connective and nerve tissue involved in carpal tunnel syndrome. A photo biostimulation effect excites the vascular and immune systems to promote healing and relieve symptoms. Patients reported that they felt no sensation of heat from this level of wavelength and intensity. One such device, a battery-powered unit resembling a flashlight, has received a 510(k) clearance from the FDA.

There are few studies published that support this type of treatment. Two randomized, controlled studies were reviewed. One study did not show results that were significantly better than placebo, and the other involved a study cohort too small to draw meaningful conclusions on the reported results. A meta-analysis described by an independent author reported that the results to date do not support the use of cold laser therapy as a treatment for carpal tunnel syndrome.

Some alternative health practitioners have promoted the technology.

Based on the evidence, this technology does not meet criteria for coverage and is considered experimental and/or investigational.

Essure® permanent contraception system Recently approved by the FDA for use in the U.S., this system is a minimally invasive method of female sterilization. Specially designed metallic coils are inserted into the fallopian tubes via a hysteroscopic procedure. After approximately three months, during which the patient must use an alternate form of contraception, sufficient tissue will grow in and around the micro-coils to cause a complete and permanent occlusion of the tubes. A hysterosalpingogram is taken to confirm the tubal occlusion. Once confirmed, the patient may cease to use other contraceptives.

The desired outcome for use of this technology is to prevent unwanted pregnancy with a record of safety and efficacy the same or better than the traditional laparoscopic tubal ligation. The evidence for the procedure is derived principally from the pivotal clinical trial results submitted to the FDA, which involved a study group of 507 patients who would otherwise be candidates for elective laparoscopic tubal ligation. The results were positive; less than 1 percent of the group had complications, and efficacy of pregnancy prevention is estimated near 100 percent.

CareFirst determined that the hysteroscopic tubal occlusion system can be considered a covered benefit for female members whose health plan provides coverage for elective sterilization.

Auto-Move® EMG-triggered neuromuscular electrical stimulation Electrical muscle stimulation is used in stroke rehabilitation programs with variable results. EMG-triggered NMS attempts to help the patient regain motor control of extremities, particularly the arms or wrists, that may have been impaired as a result of suffering a stroke. The Auto-Move system was developed as a device for use by the patient in the home setting.

The National Institute of Neurological Disorders and Stroke (NINDS), a National Institute of Health, is presently recruiting subjects for a scientific clinical trial to determine if EMG- triggered stimulation enhances motor function, and if any clinical improvement is related to brain reorganization.

In previous studies, there were serious design flaws that do not permit conclusions about the effect of EMG-triggered stimulation on overall patient outcomes. No studies are published that address whether patients who have used such devices in the home setting can expect better outcomes than patients who undergo conventional stroke rehabilitation.

Although the Auto-Move device has received clearance for marketing from the FDA under 510(k) provisions, based on the evidence, CareFirst determined that the device does not meet criteria for coverage as durable medical equipment.

Recent Literature on: Cardiovascular Disease, Diabetes, Congestive Heart Failure, Asthma and Cancer

By T.A. Dadisman, M.D., Medical Director, Preventative Medicine and Health Promotion

This article is intended to call your attention to recent information you may have missed on issues concerning cardiovascular disease, diabetes, congestive heart failure, asthma, cancer and other items of interest.

Cardiovascular Disease

What's Available: Where to Find It:
Beginning in the 1980s, angioscopy showed atheromatous plaques had a smooth surface in patients with stable angina, while plaques had disrupted surfaces in patients with unstable angina. Plaque instability has become much better defined. “Prevention of Plaque Rupture: A New Paradigm of Therapy” describes the destabilization process and details specific strategy to counteract the process using angiotensin inhibition, statins, aspirin and other therapy. (Annals of Internal Medicine, 2002, 137:823-833)
Cholesterol Treatment Guidelines Update” is a discussion of major risk factors that should lead to aggressive treatment of LDL, “CHD equivalents,” which are conditions representing the same risk as clinical CHD itself and treatment approaches to hyperlipidemia. Remember, “…only 38% of patients being treated for hyperlipidemia are at NCEP LDL cholesterol target levels. The patients who are most likely to benefit are the least likely to achieve their target levels: only 37% of high-risk patients and 18% of patients with coronary heart disease have reached target LDL cholesterol levels.”
(American Family Physician, 2002, 65:871-880)
Poor Hypertension Control: Let’s Stop Blaming the Patients” points out that “while patient noncompliance and financial barriers are undoubtedly important, several lines of evidence suggest that the most modifiable barrier to hypertension control is the failure of physicians to aggressively pursue recommended goals for blood pressure treatment.” (Cleveland Clinic Journal of Medicine, 2002, 69:793-799)
Transient Ischemic Attack” is a Clinical Practice article that discusses this common problem, its significance and modern approaches to treatment. (New England Journal of Medicine, 2002, 347:1687-1692)
The Underlying Risk of Death after Myocardial Infarction in the Absence of Treatment” states that everyone who has had an MI, even years previously, should indefinitely receive preventive treatment, including aspirin, statins, ß-blockers and ACE inhibitors. (Archives of Internal Medicine, 2002, 162:2405-2410)

Diabetes

What's Available: Where to Find It:
Initial Management of Glycemia in Type 2 Diabetes Mellitus” is a Clinical Practice feature with case vignette that presents evidence supporting various strategies, reviews formal guidelines and discusses clinical recommendations. The emphasis is on aggressive and accelerated implementation of treatments known to be effective. Similarly, the editor urges aggressive treatment of coexisting hypertension and dyslipidemia. (New England Journal of Medicine, 2002, 347:1342-1349)
Trends in Care by Non-Physician Clinicians in the U.S.” shows that between 1987 and 1997, the proportion of patients who saw both a physician and a variety of non-physician clinicians increased from 23.5% to 30.9%. For those patients with diabetes who saw both an MD and a non-MD, the increase was from 32.7 % to 45.6%. (Visit the American Association of Diabetes Educators to find a Certified Diabetes Educator in your area to assist with the care of your patients with diabetes.) (New England Journal of Medicine, 2003, 348:130-137)
American Diabetes Association Clinical Practice Recommendations 2003” contains a rewritten “Diabetic Retinopathy” standard that includes summary tables and updates to the treatment of hypertension and nephropathy. These revisions focus on the aggressive use of angiotensin conversion enzyme (ACE) inhibitors, angiotensin receptor blockers (ARBs) and ß-blockers for treatment of hypertension. (Diabetes Care, 2003, 26:S1-S156)

Congestive Heart Failure

What's Available: Where to Find It:
ß-Blockers: New Standard Therapy for Heart Failure” summarizes the established evidence of the benefit of ß-blockers for heart failure and provides practical information regarding the use of ß-blockers. The new guidelines from the American College of Cardiology/American Heart Association recommend the use of ß-blockers in all patients with left ventricular systolic dysfunction. (Mayo Clinic Proceedings, 2002, 77:839-846)
“Burden of Systolic and Diastolic Ventricular Dysfunction in the Community” studied 2042 Minnesota residents over 45. 20.8% of the population had mild diastolic dysfunction; 5.5% had moderate diastolic dysfunction; and 0.7% had severe diastolic dysfunction. The prevalence of any systolic dysfunction was 6.0%. The prevalence of moderate or severe systolic dysfunction was 2.0%. Less than half of these patients had recognized CHF. The lifetime risk for people 40 and older of developing CHF may be as high as 20%. This exceeds the lifetime risk of many conditions commonly screened for in this community. (Journal of the American Medical Association, 2003, 289:194-202)

Asthma

What's Available: Where to Find It:
Asthma in Adventure Travelers” recognizes that asthma should not be ignored as a potentially life-threatening disorder. Frequent pre-travel use of inhaled bronchodilators and plans for intensive trekking indicate that caution should be used when traveling. (Archives of Internal Medicine, 2002, 162:2421-2426)
Guidelines for the Diagnosis and Management of Asthma - Update on Selected Topics, 2002” discusses medications for the long-term management of mild or moderate persistent asthma in children, combination therapy in moderate persistent asthma and use of antibiotics to treat exacerbations of asthma. The recommendations also discuss asthma action plans and effects of early treatment on asthma progression. http://www.nhlbi.nih.gov/guidelines/
asthma/index.htm

Cancer

What's Available: Where to Find It:
American Cancer Society Guidelines for the Early Detection of Cervical Neoplasia and Cancer” introduces new screening recommendations that address when to begin and end screening, screening of women who have had a hysterectomy, appropriate screening intervals and new screening technologies, including liquid-based cytology and HPV DNA testing. (CA: A Cancer Journal for Clinicians, 2002, 52:342-362)
Intratumoral T-Cells, Recurrence and Survival in Epithelial Ovarian Cancer” discusses the correlation between the presence of intratumoral T-cells and improved clinical outcome in advanced ovarian carcinoma. See also the Perspective article “Immunosurveillance against Cancer and Immunotherapy” in the same issue (pg. 252-54). (New England Journal of Medicine, 2003, 348:203-213)
A Serious Adverse Event after Successful Gene Therapy for X-Linked Severe Combined Immunodeficiency” states that sustained correction of X-linked severe combined immunodeficiency was achieved in 4 patients. Thirty months after gene therapy, one of the four patients showed hepatosplenomegaly and a mature lymphocyte count of 300,000 cells/mm3, requiring chemotherapy for acute leukemia. This trial was halted. See also the Perspective article, “Risks and Benefits of Gene Therapy” in the same issue (pg. 193-94). (New England Journal of Medicine, 2003, 348:255-256)

Other Items of Interest

What's Available: Where to Find It:
Many interventions could have prevented adverse drug events (ADE). Proven ADE prevention strategies are discussed in “Analysis of Medication-Related Malpractice Claims - Causes, Preventability and Costs.” (Archives of Internal Medicine, 2002, 162:2414-2420)
Herbal Remedies” is an excellent review article. These products continue to have great appeal to patients, which cannot be ignored. It is imperative to ask patients if they are taking herbal products, particularly if they have unexplained health problems. Physicians must be knowledgeable about the potential effects of herbal preparations. (New England Journal of Medicine, 2002, 347:2046-2056)
Management of Community-Acquired Pneumonia” is a Clinical Practice article with excellent, highly useful information--diagnosis and treatment of pneumonia; risk stratification, using the Pneumonia Severity Index; recommendations for initial empirical treatment; and criteria for determination of the appropriateness of discharge. (New England Journal of Medicine, 2002, 347:2039-2045)

Educate Patients about Food Allergies

Food allergy is the leading cause of anaphylaxis outside the hospital setting, accounting for an estimated 30,000 emergency room visits, 2,000 hospitalizations and 150 to 200 deaths each year in the U.S.

Research analyzing public perception of food allergy indicates that as many as 15 million Americans believe they have a food allergy. Prevalence data shows between 6 and 7 million people in the U.S. actually have a food allergy.

Diagnosis of Food Allergies
Some patients, such as infants and children, are at higher risk for developing a food allergy. “Infants born to families in which at least one parent or sibling has a personal history of allergy (allergic rhinitis, asthma, food allergy or allergic eczema) may have as high as a 20 percent chance of developing food allergies in the first 5 to 7 years of life,” said Robert S. Zeiger, M.D., Ph.D. and Medical Advisory Board member of the Food Allergy & Anaphylaxis Network (FAAN), a national nonprofit patient advocacy group.

Diagnosis relies on various factors, including a thorough medical history, physical exam, symptom assessment and testing. Other methods of diagnosis include food diaries that record foods eaten, amount ingested and any reactions; and elimination diets that remove suspected food allergens from the diet for a period of time to see if symptoms abate upon removal and return when the food allergen is reintroduced.

Because false positive results are common with allergy tests, a food challenge may be needed to confirm or refute the diagnosis. During a food challenge, the patient is given increasing amounts of the suspected allergen and is observed for signs of a reaction. Food challenges are the standard for determining whether a patient has developed or outgrown a food allergy. Challenges may be—

  • Open: The patient and provider are aware the test allergen is ingested.
  • Single blind: Only the provider is aware the test allergen is ingested.
  • Double blind placebo-controlled: Both the patient and provider are unaware the test allergen is ingested.

Managing Food Allergies

Patients that manage food allergies may have difficulty adjusting to and following new diets and often turn to health professionals for help.

Food Labels
Patients must read ingredient statements for all foods each time they shop because ingredients may change without warning. Occasionally, a food manufacturer mislabels a food item. To get information about product recalls or withdrawals, FAAN has developed a Special Allergy Alert system. Sign up for this free service by sending an email message with the subject, “Subscribe.”

Food labels often contain scientific names for common foods (e.g., whey or albumin, instead of milk or eggs). The Food Allergy & Anaphylaxis Network (FAAN) provides information regarding How to Read a Label, updated regularly, with the synonyms for many of the most common food allergies. To obtain a copy, email FAAN or call them at 800-929-4040.

Outside the Home
Because allergens can appear in a number of unexpected places, encourage patients to look for potential sources. For example, common allergens have been found in pet food, bath products and cosmetics. Patients should also be careful of craft projects, school lunchtime, classroom celebrations, social events and childcare.

Patients should use caution when dining away from home. Some cooking styles may be higher risk than others; Asian dishes often contain peanuts, tree nuts, fish or shellfish, which increase the chance of cross contact between food. Seafood restaurants are also a high risk for patients with fish or shellfish allergy. Desserts and baked goods often contain or have had contact with common food allergens.

It is an industry policy to reuse frying oil; proteins from various food allergens are released into the oil during cooking and may contaminate other food fried in the same oil. It is essential that patients know how to ask clear, detailed questions about ingredients in their food. In the table below are some examples of common questions people with food allergies ask with suggestions to make them clearer.

Common Questions
Instead of Asking: Advise Patients to Ask:
What ingredients are in the breading? I am allergic to eggs; will you ask the chef if the breading contains egg ingredients?
Is milk added to the sauce? I am allergic to milk; do any ingredients in this sauce contain milk proteins?

Sources of Information
Food Allergy & Anaphylaxis Network (FAAN)
(800) 929-4040

FAAN, founded in 1991, is a national nonprofit organization based in Fairfax, VA. FAAN provides information about shopping, cooking and working with schools to accommodate children with allergies. FAAN materials help families learn how to manage food allergies. Annual meetings provide participants with an opportunity to learn about recent research and the latest strategies in the field, and to meet other families coping with food allergies. For more information, contact FAAN.

American Academy of Allergy, Asthma & Immunology
(800) 822-2762

American College of Allergy, Asthma & Immunology
(800) 842-7777

Philosophy of Care

We represent a philosophy of health care that emphasizes active partnerships between patients and their physicians. We believe that comprehensive health care is best provided by networks of health care professionals who are willing to be held accountable for the satisfaction of their patients and the quality of their services.We are committed to high standards of quality and professional ethics and to the principle that patients come first.

We believe that patients should have the right care, at the right time and in the right setting. This includes preventive care, as well as comprehensive care for acute and chronic illness — at home, at the doctor’s office and in the hospital.

We believe that all health care professionals should be held accountable for the quality of the services they provide and for the satisfaction of their patients.

We believe that patients should have a choice within their health plans of physicians who meet high standards of professional training and experience, and that informed choice and the freedom to change physicians are essential to building active partnerships between patients and doctors.

We believe that health care decisions should be the shared responsibility of patients, their families and health care professionals, and we encourage physicians to share information with patients on their treatment options, medical conditions and health status.

We believe that consumers have a right to information about health plans and how they work. We believe that working with people to keep them healthy is as important as making them well.

We value prevention as a key component of comprehensive care, reducing the risks of illness and helping to treat small problems before they can become more severe.

We believe that access to comprehensive, affordable care gives consumers the value they expect and contributes to the peace of mind that is essential to good health.

Adapted from the American Association of Health Plans

CareFirst Mission

CareFirst shall be the leading regional health care company recognized for a comprehensive portfolio of high-quality, innovative products and administrative services. Our purpose is to provide the best value to our customers in partnership with the health care community and in an environment that promotes respect, fairness and opportunity for our associates.

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