The Center for Provider Education & Training

Learning Library FAQ

What is the Provider Education Learning Library?

The Provider Education Learning Library is a collection of e-learning modules about various topics of interest to CareFirst providers and office staff. Each module provides up-to-date information that will make working with CareFirst easier for you.

I've never tried e-learning. How does it work?

The e-learning modules in the Learning Library are a quick and interesting way to learn more about topics that interest you, right from your desktop computer. Each module has numbered pages, with 'Next' and 'Previous' buttons that you can click on to navigate. You can review the module contents as often as you like, since there are no grades or tests to take. For additional assistance, a 'Help' link is conveniently available from within each module.

What types of courses will I find in the Learning Library?

A list of course categories provides an overview of currently available topics. Click on each course category in the list to see related course modules.

How do I access an e-learning module?

Simply click on the module title to begin a course. There are no fees or registration requirements.

I'm having trouble viewing some of the modules on my computer monitor. What's wrong?

If any of the modules do not display properly, check the following:

  1. Make sure you have a Flash enabled browser installed on your computer. You will have the best results if you use Internet Explorer version 6.0 or later to view the modules.
  2. Your computer must have the Adobe Flash Player installed. You may need to upgrade your software version of the Flash Player to version 8.0. Click on HELP from any module page, where you will find a link to obtain a free Flash Player.
  3. Look in your browser toolbar to make sure the pop-up blocker is turned off. Pop-up blockers interfere with parts of the system, preventing new windows from opening up.
  4. Click on the Help menu from any module page for a user guide and additional information about system requirments and how to navigate.

How long does a module take to complete?

Most modules can be completed in less than 30 minutes. The lessons are self-paced, which means you can begin and end whenever you wish.

What's in an e-learning module?

Each module is organized as a tutorial, with learning objectives to guide you through the lessons. Most modules have a few quiz questions that you can use to check your knowledge of the material.

Can I access specific topics within a module?

Yes. Each module has a link to a table of contents that you can click on when you want to reference a specific lesson topic.

What should I do if I have a question about The Center for Provider Education and Training?

Please contact us with any questions or comments.