E-mail Technical Questions About CareFirst Direct
Email Security
Since e-mail is not a secure form of communication, we are unable to answer the following types of questions by e-mail:
Questions about a patient's medical condition, treatment plan or eligibility. Please contact your primary care physician if you have medical questions.
Questions that require sending confidential information.
Social Security Number, medical information, benefit information, mental health). Please call the Customer Services number on your ID card with all benefit and claim questions.

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