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E-mail Member Services

Contact Member Services by Secure E-mail

For confidential, secure information about your benefits or claims, use the secure e-mail link in My Account.

How to Send a Secure e-mail:

  • Log onto My Account.
    • Note: If you have not used My Account before, you will need to register. Click on the "Register Now" link and complete the form.
  • Click on the "Contact Us" link at the top of the page.


  • If you have a question about a specific claim, you can also:
    • Look up the claim
    • Click on the date of service
    • Click on "Contact us about this claim

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Serving Maryland, the District of Columbia and portions of Virginia. CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueChoice, Inc., an affiliate company, also offers health benefit products and services on this site.

CareFirst BlueCross BlueShield and CareFirst BlueChoice, Inc. are independent licensees of the Blue Cross and Blue Shield Association.

® Registered trademark of the Blue Cross and Blue Shield Association. ®' Registered trademark of CareFirst of Maryland, Inc.
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