• CareFirst BlueCross BlueShield introduces new corporate name and logo with extensive consumer-focused campaign.
  
  
• Blue Cross Blue Shield of Delaware seeks regulatory approval to become a CareFirst affiliate.
  
  
• FreeState Health Plan’s full three-year accreditation renewed by National Committee for Quality Assurance (NCQA).
  
  

FEBRUARY

• CareFirst enrollment surges with seven new major corporate accounts delivering more than 45,000 new business contracts.
  
  

MARCH

• “Health Tips On Hold,” providing valuable health information, is introduced to ease the on-line wait for members during peak calling hours.
  

APRIL

• CapitalCare HMO gains full three-year NCQA accreditation for the first time.
  
  
• Potomac Physicians Practice Association (PPPA), an affiliated physicians group, celebrates 10 years of serving patients.
  
  

MAY

• CareFirst Administrators is the new name adopted by Willse & Associates, a CareFirst affiliate offering health care administrative services to self-insured employer groups.
  
  

JUNE

• Blue Cross and Blue Shield Association honors CareFirst BlueCross BlueShield with its “Brand Excellence Award” in recognition of brand strength and customer loyalty in the first year under our new name.
  
  

JULY

• CareFirst introduces hospitalists, personal patient monitors, in hospitals to guide care and improve patient satisfaction.
  
  

AUGUST

• CareFirst earns $8 million performance award for excellent service under the Federal Employees Health Program – a company record.
  
  
• National Capital Insurance Agency, Inc. changes its name to CareFirst Insurance Agency, Inc.
  
  

SEPTEMBER

• State of Maryland selects expanded package of CareFirst health coverage choices for more than 63,000 employees, representing our second largest single contract.
  
  
• CareFirst Options offers members alternative therapies and wellness services, including acupuncture, massage therapy, chiropractic therapy, fitness centers and spas at discounted rates.
  
  

OCTOBER

• CareFirst BlueCross BlueShield celebrates membership growth and customer service with associate-family outings at Kings Dominion and Kings Island that attract more than 15,000.
  
  

NOVEMBER

• Combined associate and company contributions to the 1999 United Way Campaign exceed $683,000 – a company record.
  
  
• Acquisition of the Michelsen Group in North Carolina extends CareFirst’s third party administrative services from Georgia to Pennsylvania.
  
  

DECEMBER

• Individual CareFirst health insurance products made available online through a new broker, eHealthInsurance.com.
  
  
• Dan Colussy announces his retirement from the Board of Directors effective Jan. 1, 2000. Daniel J. Altobello, chairman of Onex Food Services, Inc., is named successor. The Board approves the five-year Strategic Plan.
  
  

JANUARY 2000

• CareFirst passes Y2K transition with all operations up and running.