Sales Flashes

December 2003   12/23/03 Regional Dental Launch 12/23/03 Revised 2004 Broker / Agent Agreements 12/18/03 Broker Express - New Password Communication 12/12/03 New Business and Renewal Cut-Off Dates 12/11/03 Changes to Broker Express 12/09/03 PHN Merges into CareFirst BlueChoice 12/02/03 Changes & Additions to CareFirst Preferred Drug List

November 2003   11/25/03 2004 Broker/Agent Agreement Amendment Notification 11/19/03 Self-Employed Open Enrollment 11/11/03 New Hire Eligibility; Small Group Underwriting; New GHMSI Application 11/06/03 New Rx Options 11/05/03 New BlueChoice Options 11/05/03 Sale of PHN Products on Hold

October 2003   10/28/03 New MSGR Application 10/28/03 New MSGR Attachment 10/14/03 The Top Producers Incentive Trip 10/14/03 MHIP 10/2/03 Extended Rates

September 2003   09/30/03 New D.C. Phone Numbers 09/30/03 New Rate First System 09/25/03 New Renewal Age Calculation 09/25/03 Good News for 51-199 Renewing Groups 09/23/03 Prescription Drugs Overcharge: Family Level Coverage Only 09/18/03 Small Group Recalculation Rate Requests 09/4/03 Rate Change for Standard Group Over 65 09/4/03 Maryland PPN Quote Requests

August 2003   08/20/03 Reminder...Broker Express Updates 08/05/03 Broker Express Updates 08/05/03 New BluePreferred & BlueChoice Options 08/05/03 Rate Change for Standard Group Over 65

July 2003   07/22/03 Changes to CareFirst's Preferred Drug List 07/02/03 Claims & Services Hotline Phone Numbers 07/02/03 BlueChoice PCP Selection 07/02/03 New Broker Express System Requirements

June 2003   06/17/03 District of Columbia Continuation of Coverage Act of 2001 06/09/03 Agreement Reached 06/09/03 Account Letter 06/03/03 Broker Business Transfers & New Group Application Needed for Groups Moving Between Market Segments

May 2003   05/27/03 Temporary Agreement Reached 05/20/03 New BlueChoice Group Application 05/20/03 BlueChoice Group Enrollment Application 05/13/03 Reminder - Submission of Group Screening Questionaire 05/09/03 July Self-Employed Renewals 05/08/03 Revised: New Group Benefit Change Worksheet 05/08/03 Account Information Page 05/08/03 BlueChoice Benefit Worksheet 05/08/03 Broker Reminders

April 2003   04/15/03 Updated PHN Account Installation Check List 04/15/03 PHN Notice of Privacy Practices 04/15/03 Revised Form: Release of Record or Information 04/15/03 Release of Health Information Form 04/15/03 Risk Screening Questionnaire 04/15/03 Group Screening Questionnaire for D.C. & VA 04/15/03 Select Risk Screening Questionnaire - MD 04/15/03 Member Handbooks Available on Web Site 04/15/03 New Address for Magellan Online Provider Directory

March 2003   03/04/03 Extended Customer Service Hours 03/04/03 HIPAA Required Notice of Privacy Practices 03/04/03 Notice of Privacy Practices

February 2003   02/11/03 Changes to CareFirst's Formulary (preferred drug list) 02/10/03 Open Access Update 02/10/03 MD April or May Account Renewal Letter 02/10/03 MD June & Beyond Account Renewal Letter 02/10/03 D.C & VA Account Letter - Final

January 2003   01/28/03 CareFirst and Children's Hospital Reach Agreement 01/28/03 Pre-Authorizations for Outpatient Mental Health and Substance Abuse 01/21/03 Merger News Update 01/14/03 Business Associate Agreement 01/08/03 Broker Express & PC Rate Quote System Changes 01/03/03 Account Renewal Letter